Order Cancellation

Changed your mind? No problem. Orders can be canceled within 24 hours of purchase.

How to cancel: Call us at +44-7751-440-154 or email support@caseles.com.
*Note: After 24 hours, orders move to our workshop for processing and cannot be canceled.

60-Day Return Policy

• Merchandise must be returned within 60 days of the order date.
• Items must be unused, undamaged, and in original packaging to qualify for a refund.
• To start a return: Email support@caseles.com with your tracking number and a photo of the item. We’ll confirm your request within 72 hours (working days).
• Refunds appear on your account within 3–5 business days after approval.

• UK 14-Day Cooling-Off Period

  According to UK Consumer Contracts Regulations, customers in the United Kingdom have the right to cancel their order for any reason within 14 days of receiving the goods.

  Condition: Items must be unused and in original packaging.

  Process: Please email support@caseles.com within 14 days to start your return.

  Return Address

  All authorized returns must be sent to our central hub in Hong Kong. Do not return to the address on the shipping label.

  Receiver: Returns Dept - CASELES Address: 

  Hong Kong Hongtu Trading Co., Limited.

  Office Address: Room A516, 5/F, Yi Fat Li Industrial Building, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong, 999077

• *Final Sale items and original shipping charges are non-refundable. International orders (including UK) do not receive prepaid labels.